Refund and Returns Policy – ShipeaseHub

At ShipeaseHub, we strive to provide seamless shipping solutions. However, we understand that issues may arise, and we are committed to ensuring a fair and transparent refund and returns process.

1. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

  • The shipment was not picked up or processed due to an error on our part.
  • The shipment was lost or significantly delayed beyond the estimated delivery timeframe.
  • Incorrect charges were applied to your order.

Refunds will be processed after a thorough review of the issue, and we reserve the right to approve or deny refund requests based on the circumstances.

2. Refund Request Process

To request a refund, please follow these steps:

  1. Contact our support team at support@shipeasehub.com within 7 days of the issue occurring.
  2. Provide relevant details, including your order number, tracking ID, and reason for the refund request.
  3. Our team will review the request and notify you of the approval or rejection within 5-7 business days.

3. Returns Policy

  • Returns are subject to the policies of the courier partners we work with.
  • If a shipment is undeliverable or returned to the sender due to incorrect address details, unavailability of the recipient, or any other reason, the return shipping charges may be applicable.
  • If the return is due to our mistake (e.g., incorrect shipping label generation), we will cover the return costs.

4. Non-Refundable Cases

Refunds will not be provided in the following situations:

  • Shipments delayed due to circumstances beyond our control (e.g., natural disasters, customs delays, carrier strikes).
  • Incorrect shipping information provided by the customer.
  • Packages that have already been successfully delivered.
  • Failure to request a refund within the specified time frame.

5. Processill be credited back to the original payment method used during the transacting Time for Refunds

  • Approved refunds will be processed within 7-10 business days.
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6. Contact Us

If you have any questions regarding our refund and returns policy, please contact us:

📧 Email: support@shipeasehub.com

📍 Address: Rahul Vihar, Ghaziabad, Uttar Pradesh, 201009

At ShipeaseHub, customer satisfaction is our priority, and we are here to assist you with any concerns regarding refunds and returns.